Duplicate e-mails after upgrading to JIRA 4.4

Question

After upgrading from JIRA 4.2 to 4.4, we've started seeing duplicate/identical e-mails be sent out for issue changes (comments, creating an issue, updating an issue, etc).

I can't see any obvious way to determine which events are triggering the e-mails, or if they're caused by users being listed as recipients multiple times (notifications are often sent to the 'developers' group, as well as the assignee, the reporter, and watchers).

Anyone have ideas for tracking this down, or what might otherwise be the cause?

Jo-Anne MacLeod · Answer

Check in the user preferences to see if she has the checkbox set that "email me my changes" (or wording similar to that).

Jaan Raamets · Answer

One our user had similar issue. Her problem was in her own outlook filters. Its a long shot, but JIRA 4.4. has changed e-mail subject lines and so you could check the users mailbox filters too.

RianA · Answer

Hi Landon,

There's a possibility this is caused by multiple users, who shared the same email address. JIRA will send notifications on each users, which is why there will be duplicate emails, if it is this case. Maybe you can double check on that.

Regards,

Josua