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Where do we store the color schemes in Jira Studio

unknown

Hi,

with the August 2011 update on Jira Studio, we lost our color scheme and custom logo and were thrown to the defualt schemes. when contacted support, I was told that they don't keep a backup of these settings.

My doubt is, If I'm able to change my color scheme from UI, shouldn't this be stored in the DB?

Accepted answers

LuziaL

I Nikhil,

Would you provide us the link for your support case or open a new one again?

This information should indeed be in the database, maybe it worths a double-check.

--Luzia

All comments

LuziaL

I Nikhil,

Would you provide us the link for your support case or open a new one again?

This information should indeed be in the database, maybe it worths a double-check.

--Luzia

unknown

Here you go! https://support.atlassian.com/browse/JST-23899

LuziaL

Thanks Nikhil!

I've sent an email to CJ - the engineer that handled the issue - to check if we have a better explanation, ok?

I assume we wont have a way to restore your previous configuration- but that's understandable right? Actually, I'm understanding the issue itself is fixed, but we just need to understand what happened.

We'll keep you updated!

--Luzia

unknown

Thanks Luzia!

In fact, the issue is not fixed for us, since we are still on the default UI. I assume, if we can get these settings in the database, it can restored.

I had asked CJ to close the ticket since I thought he couldn't help me further on this. If you can get the settings from the DB, we can probably restore them.

Looking forward to your update on this.

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