Charting Plugin: Time to First Response

Question

Hello all,

We will rely heavily on the data generated by the Time to First Response report/chart.  It seems that the smallest increment it can see is 1 hour.  Does anyone know if it's possible to track this metric using minutes instead of hours?  Since most of our requests will be quick, hours doesn't really tell us much.

Thanks for any info you've got!

Ben

Midori · Answer

You can easily implement this with the JIRA PDF View Plugin.

Write a short script that implements your logic and render a chart from the results. The logic is (I guess) just iterating the issue set and compute the time difference between the first comment minus the issue creation time. You will do it with millisecond precision, by default.

This is trivial. For comparison, a similar report below (number of issues per assignee in an issue set) is implemented with <20 lines of code:

MattS · Answer

This is from the JIRA Charting Plugin at https://plugins.atlassian.com/plugin/details/288

You'd have to copy the source, tweak the gadget XML to add a minutes option, but then the ChartFactory.PeriodName enum doesn't have a minutes value.

I'd be tempted to try the Vertygo SLA plugin and create reports using their fields, which work down to minutes I recall.