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stopped recieving email notifications when issue status changes

Itay Keller

We have created new status: need info.

we have updated the notification scheme to send email when an issue is moved from "need info" to reopen statuse.

The functionality worked ok but a few month ago it stopped.

We havn't changed/update the JIRA, nor the notification scheme

Any idea what could go wrong?

Accepted answers

Nic Brough -Adaptavist-

Check the event on the transition, and what the ntoification scheme does for that event very carefully. Make sure the notification scheme is set correctly on the project. Is it possible another admin has changed it (or even yourself by accident - I'm my own worst enemy when it comes to forgetting what I've been updating)

Then you'll need to do some debugging:

Do other notifications from that project arrive ok?

Does the mail go to many users? If it's only one user and they are the one doing the transtition, then do they have the "don't email me on my own actions" flag set on their profile?

All comments

Nic Brough -Adaptavist-

Then you'll need to do some debugging:

Do other notifications from that project arrive ok?

Does the mail go to many users? If it's only one user and they are the one doing the transtition, then do they have the "don't email me on my own actions" flag set on their profile?

Itay Keller

Hi Nic,

I have rechecked my notification scheme and the transition scheme and they both seems to be ok.

I and other people do recieve other emails from jira (for all the projects), so there is no error/exchange rule that can cause the problem.

In this specific transition (reopen issue from "need info" state) it seems like the email is:

sent - if the person who does the action also update the issue (add attachement, update text...) in the same transition
not sent - if the person who does the action only add comment to the issue.

Thanks for any help.

Nic Brough -Adaptavist-

Hmm. That does not sound right at all. The event on the end of the transition should always trigger an email, it should be irrelevant whether the user is filling in data or not.

Do you have any listeners or email related plugins that might be doing something different to aff-the-shelf Jira?

Itay Keller

We don't have any email/listeners plugins.

C_Faysal _CFcon_

hi jan

just a hint...

there is a function in you profile settings which can be checked so you won't recieve updates on changes you made by yourself.

this will avoid mails from beeing sent to you even if the event is right and the notification scheme includes you