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Script Listener: Using Updated Date Field as condition

unknown

I am trying to create a script listener were I need the conditions to meet when the job has been in the Awaiting Client column and has not been updated or progressed to a different transition for more than a set time period e.g. 30 days.

This will enable us to monitor our clients work more effectivly by ensuring it doesnt get left.

So far i have the following for the Condition field:

(issue.status?.name=="Awaiting Client") AND (issue.UpdatedDate >= -100d)

It seems to error on the UpdatedDate part of the condition and I cant find any documentation anywhere that define what variables can be called in the condition.

Any help would be greatly apprecaited.

Accepted answers

Alexey_Rjeutski__Polontech_

try issue.updated

All comments

Alexey_Rjeutski__Polontech_

try issue.updated

unknown

I have tried already and it does not work.

When i use this in the email template: ${issue.updated()}

The following error is produced

groovy.lang.GroovyRuntimeException: Could not find matching constructor for: groovy.lang.Binding(groovy.lang.Binding)

Patrick47

Regarding the javadoc, there are no getUpdatedDate() method on the Issue object (https://docs.atlassian.com/jira/6.3.1/com/atlassian/jira/issue/Issue.html)

I think the method you are looking for is issue.getUpdated() which returns a Timestamp and not a number (don't use <= 100d)

Alexey_Rjeutski__Polontech_

in the mail template you should use ${issue.getUpdated()} or ${issue.updated} - getters shouldbe used properly. As for conditions, could you please give more info how do you add those conditions and put the script itself here?

unknown

Basically What im trying to do is set up an custome email script listener that will send an email when a ticket has been in a certain status for more than 30 days for example.

My idea for the conditions to setup this function was to have it compare the updated date of the ticket against the current system date and send an email if it is more than say 30 days.

My attempt at this resulted in:

(issue.status?.name=="Awaiting Client") AND (issue.UpdatedDate > = -100d)

By the way thank you for the getUpdated option.

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