An internal server error is displayed when exporting Issues to the column order gadget from Issue navigator page

Question

issue description :

1)Navigate to the Issue navigator screen.
 2)Search for the issues
 3)click on export and then select charts(Export-->charts)
 4)select column order gadget(export->charts->ColumnOrder)

Actual Result:

Internal server error message is getting displayed.

We are expecting there exported the column order gadget

Note : we observed this issue in JIRA V5.1.8,V6.2.1 and V6.2.5

Please find the attached document for the Screenshot.

Loren Yang · Answer

I also encountered the same problem, how did you solve it? thanks

Qualcomm Support · Answer

yes ,we have checked the catalina.out log . In that also we did not find any logs

Peter Van de Voorde · Answer

Did you check the catalina.out log in the jira installation directory logs?