Can I by default set assignee to unassigned on resolve, when user has not specified anything else?

Question

We have a workflow such that when an issue is ready for QA, we resolve this issue and leave it on Unassigned. The tester then picks up the issue from unassigned and puts it on his/her name.

This means that the developer always have to edit the assignee. Sometimes to some specific user, but most often to unassigned.

Is there some way to either set the assignee to unassigned in the Resolve Issue Screen, or set the assignee to Unassigned with a post function if it wasn't manually changed by the user.

Thomas Schlegel · Answer

Hi Sara,

If the assignee should always be set to unassigned, I would do that with a post function. You don't have to check, if it is already unassigned, just set it to unassigned with the post function "Update Issue Field". Be sure that it is allowed in your project to have unassigned issues.

Best regards

Thomas

Jobin Kuruvilla [Adaptavist] · Answer

Well, if you want to just set the assignee to unAssigned always, you can remove the field from the resolve screen and use the 'update issue field' post function to set assignee as 'Unassigned'.

To change it only if the user hasn't changed it, you might want a script or something to check the last assignee value, compare it and set it to Unassigned!