Hi every body !!!! Can Jira help me to do a good incident,change and problem management? Today, we do this with BMC Remedy, but we want to know the capabilities of Jira.

Juan Castaneda

Nic Brough -Adaptavist-

Very much so, but I'd strongly recommend investing in JIRA Service Desk, not just plain JIRA.

JSD is

• Aimed squarely at the IT Service Management industry
• ITIL certified for service requests, incidents, problems, and change management
• Does those off the shelf in the latest version