CSAT Trigger Frequency

Rabih Noureddine

Is there a way to limit the number of times the Customer Satisfaction survey goes out to the same reporter?

I'm guessing this can be done but defining the number of tickets by the same reporter or even by the frequescy of tickets created. Any feedback is appreciated.

Karalee Kikiros

No there's no limit. If you enable CSAT, it is sent out everytime the ticket is closed to gauge the customers satisfaction. If you find that's not working, you may just want to suggest for that particular reporter that they set up an email filter to move them into another folder or trash or turn them off entirely. You could request it as a new feature but I think your scenario is likely to be found to be an edge-case so won't gain a lot of traction.