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Some times Email notifications not getting for comments made.

VenugopalY

When users commnet tikcets from Outlook email client or Direct console, comments are getting update at ticket but some times for some of these comments NOT GETTING email notifications. Not sure where is the problem.

Verified System > Mail > Mail Queue, NO mail got stuck.

JIRA 5.2 version.

Let me know if any additional info needed.

Regards,

Venu.

Accepted answers

Ramiro P

Hi, these comments are like commenting from the add comment button on the issue? Or they are comments added on transitions? Could be something like @Henning indicated, when you do a comment with other 'activity' then it's another kind of event.

All comments

Chaithra N

hi,

If all the below items are checked, then the email will be sent

Mail server has to be enabled.
Required Users have to be added in the Issue Commented and Issue Comment Edited event in your Notification Scheme & this scheme has to be linked to the required project.
"Notify users of their own changes?" must be set to Yes under the User Preference (Admin Section)

If the mail is not going to a particular users after they have commented, then also check if "My Changes" value is equal to "Notify Me" in that Users login Check https://confluence.atlassian.com/display/JIRA/Managing+your+User+Profile for more details

VenugopalY

Hi Chaithra, I have verified all above. But strangly for user x when he commented for first time associated members like Reporter, Assignee, All watchers and Multi User/Group Pickers got emails. for second and third comments none of we got emails including user x

Henning Tietgens

Sometimes you'll get a Issue Updated Event, e.g if you comment and attach a file at the same time. Is the receiver in the notification setting for that event?

Henning

Ramiro P

VenugopalY

Thanks for the help.

VenugopalY

Hi Henning, This could be a reason i reproduced the problem my making More Actions -> Attach Files. we didn't receive email because Notifications disabled for Issue Updated Event.

Thanks for help.

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