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JIRA Service Desk - LDAP

Aarron Natale

Hi guys

Currently trying to setup LDAP service with JIRA Service Desk but running into a small issue with user management options.

under the instructions (https://confluence.atlassian.com/display/JIRA/Connecting+to+an+LDAP+Directory) i should be able to see user directories.

I have checked my admin level and i should be able to see this option (site-admin)

Am i missing something?

Thanks smile

Jira Service.PNG

Accepted answers

Nic Brough -Adaptavist-

That looks like it's a Cloud installation of JIRA - is that the case?

All comments

Nic Brough -Adaptavist-

That looks like it's a Cloud installation of JIRA - is that the case?

Aarron Natale

Yes it is

Nic Brough -Adaptavist-

Ah, ok. Well, you can't set up LDAP on Cloud. It only supports Atlassian's internal user directory (Crowd based) and google applications accounts.

Aarron Natale

Ahh well that explains it. would you know of any solutions for a single sign on active directory environment?