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Need help with Atlassian email handlers

Hi All.

As per the title I need help with Atlassian email handlers.

We mostly use the "Create a new issue or add a comment to an existing issue" but need the feature of "Add a comment before a specified marker or separator in the email body" to use the Regex to remove old email replies from comments via email?

So basically we need the functionality to create and comment via email to jira, but also need to strip out old email reply?

Is there any way?

This is the regex i'm using -

Split Regex: /From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*/

Thanks In Advance

Warren

Accepted answers

Dipti Ranjan Behera

Hi Warren,

you can write custom email handler plugins. And you can use this logic of stripping there.

And again you can also do new add-on to the functionality , if you want.

https://developer.atlassian.com/display/JIRADEV/Plugin+Tutorial+-+Writing+a+Custom+Message+(Mail)+Handler+for+JIRA

All comments

Peter Van de Voorde

I think JEMH offers this functionality : https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

I don't know if this is possible with the basic mail handlers.

Best regards,

Peter

Hi,

The following plugin

JIRA Advanced Mail Handler

which you can find from atlassian market place may help you, or other wise look into this link

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Hope this Helps!

Dipti Ranjan Behera

Hi Warren,

you can write custom email handler plugins. And you can use this logic of stripping there.

And again you can also do new add-on to the functionality , if you want.

https://developer.atlassian.com/display/JIRADEV/Plugin+Tutorial+-+Writing+a+Custom+Message+(Mail)+Handler+for+JIRA

Sorry Nitram...This option is too old and seems there is no support for this plugin, Thanks

This will not work for our company as we do not have budget for paid plugins.

Thank you, I will have a look into this option.

Have you looked into this one too https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

check whether it helps u.

Dipti Ranjan Behera

Hi Warren,

This should help you a lot in writing the plugin :

https://bitbucket.org/atlassian/tutorial-jira-add-email-handler/src

Hi Nitram, Sorry not helping...thanks

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