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Unable to load Jira Suite Utilities

Alex Petchesi

Hello,

I installed the plugin through UPM and still get the below error.

Plugins that have yet to be enabled: [com.googlecode.jira-suite-utilities]

Please advise.

Thanks,

Alex

(Converted from comment on very old question. Jira version 5.1.3, JSU version 1.3.1 were the subject of the old question)

Accepted answers

Nic Brough -Adaptavist-

No way of knowing really. There should be more errors in the logs if the plugin really is failing. Does the log file say anything?

As a leader question though, how much memory do you have available/free? (The basic memory graphs from the system-information page in Jira could tell us a lot here, if you could paste in the numbers for us here)

When you say you've now used the UPM to load it - what method did you use? Either the direct access to marketplace in the UPM, or by downloading the .jar file from the marketplace and using "upload"?

Have you tried loading a later versions that's compatible for Jira 5.1.3 ?

All comments

Nic Brough -Adaptavist-

No way of knowing really. There should be more errors in the logs if the plugin really is failing. Does the log file say anything?

When you say you've now used the UPM to load it - what method did you use? Either the direct access to marketplace in the UPM, or by downloading the .jar file from the marketplace and using "upload"?

Have you tried loading a later versions that's compatible for Jira 5.1.3 ?

Alex Petchesi

Thanks a lot for your answer. It turned out that for some reason the admin/secure folder was not properly configured which produced the error I mentioned above. Really appreciate your answer on this!

Alex Petchesi

One more question. Do you happen to know then the Tempo Timesheets fields will be available to write into through these plugins (API available)? Right now this write restriction by Tempo reduces a lot the customisation options for it (holiday request and other similar types). I sent them an e-mail to inquire about this but were not very eager to answer. From my perspective, due to this "shortage"on their behalf the Tempo Timesheets is quite an expensive add-on. I would NOT recommend it to other customers, hopefully someone will come out with an alternative solution.

Nic Brough -Adaptavist-

Pretty much up to the Tempo team to expose them I think.

Alex Petchesi

Thanks a lot Nic. Isn't there an Atlassian strategy with all the vendors of what needs to be developed that is of great interest to the customers? In the end I bought a product from Atlassian, I do not care who the suppliers are etc. If someone asks me about a JIRA shortcoming i will for sure include this as one of the major ones. Anyway, just my opinion. Appreciate your answers.

Nic Brough -Adaptavist-

People are free to develop what they think is needed.

Atlassian give some guidelines and best practices, but the decision on what you put in an addon is up to you. If something is missing from a plugin, then there's usually a good reason - not worth the effort, not enough potential customers need it, or, especially for the smaller plugins, there's simply not enough resource to do it.

Alex Petchesi

Thanks Nic

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