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User is found in Active Directory, but not visible in JIRA.

Kristen Viscardi

Hi,

We are having a problem finding an active user in AD in our JIRA. Everyone else we can find and this person is set up just like everyone else on the AD side. Further, I am able to view this person in Confluence. Any ideas?

Thanks,

Kristen

Accepted answers

Hi Kristen,

Have you tried to synchronise the AD directory?

All comments

Hi Kristen,

Have you tried to synchronise the AD directory?

Kristen Viscardi

We figured it out. It had to do with groups in AD vs. JIRA.

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