Need to set a custom error message when Inactive users tries to login JIRA.

Question

Hi All,

I have made an user inactive and when he tries to login JIRA it throws the error message as below,

Error : "Sorry, your username and password are incorrect - please try again."

My requirement is that I need to display some other error message like "Your AMC has expired."

Is it possible? if yes, Please guide me how to do this..

Thanks in advance.

Joe Pitt · Answer

I agree with Nic, especially about getting the correct info. You'd need to look at the code that actually does the credential validation and see what it does. I suspect you'd need to do some major recoding in several modules to get what you want. A simpler option would be to modify the message and add something like 'if you think you received this message in error please contact the JIRA administrator at...'

Nic Brough -Adaptavist- · Answer

You'll need to edit the core code that provides this message - it's pretty much hard-coded.  Also, I'm not sure that the page actually gets the "why you can't log in" information in that detail - it might not be told whether the user has been disabled, been locked out, doesn't exist etc