Adding a new context to a custom field results in "Content Encoding Error"

Adam Chappell1

Hi,

When I click on the link to add a new context or edit the configuration of any of my custom fields firefox directs me to a page with the following error:

"Content Encoding Error

The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression."

I get a similar error in chrome. You can see the stack trace here: (Stack trace.txt).

I am using Jira 4.4.5 and recently installed the JRA-29403 security patch. This has been working fine until now so maybe it is something to do with this?

Any help is much appreciated.

Thanks

Adam

Adam Chappell1

Answer supplied by Atlassian support:

please try the following :

1. Stop JIRA
2. Clear the contents of the <JIRA Install>/work directory
3. Restart JIRA

The main cause of the problem is the corruption of caches due to installation of the patch.