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No email notification on reassignment during transition

Lasse Kaiser1

We have a very simple notification scheme assigned to a project where it is essential that new assignees receive an email upon assignment.

To achieve this, we have added "Current Assignee" to event "Issue Assigned", and it works fine whenever someone gets reassigned, using e.g. the Assign button in the issue browse screen.

However, when reassigning from a Comment Screen which has been set up to force users to supply comments on status transitions, the new assignee receives nothing. Is this a bug?

If not, please advise an alternate way for us to fire an email when issues are reassigned during transitions.

We are using JIRA v. 4.4.3#663-r165197.

Thanks.

/Lasse

Accepted answers

Nic Brough -Adaptavist-

Less of a "bug" than a long-standing design failure in Jira - it only fires one event per change. That means it can't handle "reassign as part of an edit/transition" because it's firing the "change" event.

There are a swathe of "please fix this" type issues logged with Atlassian specifically for this problem, but they've all been absorbed into the larger https://jira.atlassian.com/browse/JRA-12362

All comments

Nic Brough -Adaptavist-

There are a swathe of "please fix this" type issues logged with Atlassian specifically for this problem, but they've all been absorbed into the larger https://jira.atlassian.com/browse/JRA-12362

Lasse Kaiser1

Hi Nic,

Thanks for getting back to me so soon.

I guess that the only way to work around this is to assign first and then transition to another status, or vice versa.

/Lasse

Nic Brough -Adaptavist-

Indeed, you need to take assign out of the loop basically. As you say, the ugly fix is to remove "assignee" from all screens where you can change it. That forces the users to use the "assign" option, and hence trigger the required message.

Brent Webster

You have got to be kidding

Brent Webster

You have got to be kidding

unknown

Unfortuantely you can't take the "Assignee" field off the main edit screen, and still see who an issue is assigned to!

I've been trying to use Groovy Scripts to get around this without success. Does noone have a workaround to this (in the absence of Atlassian totally failing to addressing a problem that was first raised over 7yrs ago)

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