nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot remove page restriction as space admin

Rumceisz

Hi Everyone,

when navigating to Space Admin -> Restricted pages I try to remove restrictions. When I'm clicking on the padlock on the right hand side against the page I get a message: "You do not have permission to view this page. Request access below, you will receive an email when you've been granted access." and there is a Request access button there.

I am a space admin here. How can it happen that I can't remove any of the testrictions in that space?

We have Confluence 5.6.6.

Please advise!

Thanks,
Rumi

Accepted answers

All comments

Kay Brown

Hi Rumceisz,

Got to Permissions and click the Restricted tab. From the Restricted tab you can click the lock icon and remove the restrictions from that page.

Regards,

Kay

Rumceisz

Hi Kay,

this is what I did and it did not work!!!! I navigated to the Space Admin -> Restricted pages and I clicked on the padlock and I got the message: "You do not have permission to view this page. Request access below, you will receive an email when you've been granted access." and there is a Request access button there.

randy zhu

You could go to user administration and "Login as" a user that has permissions then add yourself to the restricted page.

Apparently having the ability to restrict page view within a Space from administrators is a "feature"

Jim Hazen

I have this exact problem using Atlassian Cloud. Site and Space Admin are unable to unlock restricted pages. The pages came from a site import and none of the users from the old system are valid in the cloud, so run as user support doesn't work either.

hitesh kumar dewangan

I am facing the same issue, did some resolve this issue???

hitesh kumar dewangan

I am facing the same issue, did some resolve this issue???

Yves Ngounou_l3bd25

Hi,

This is working for me (as suggested by Ramona_Scripcaru):

The administrator can remove restrictions applied on a page by navigating to:

Space permissions
Restricted Pages tab
Right Click on the lock icon > Open Link in new tab > this will open a new tab with the page saying that you do not have permissions to see it, but will remove the restrictions.

You need to repeat the above for each user / lock icon on the page you want to unrestrict.

After you have done this for all users, then refresh the Restricted Pages and it will no longer be restricted.

Luan Nguyen_f0nrf6

Yes. I imagine this must've taken a long time for anyone to figure out this bug that works in our favour!!!

I can't believe normal clicking on a button doesn't get the action done cause of "No permission", but middle mouse button click just do it, permission or not!

Thank you so much. We must make sure Atlassian DOES NOT fix this bug cause if they do we'd really be stuck.

This is one of those instance that they can say "hey it's a FEATURE" and we'd take it.

Piotr Flisikowski

It worked! Thank you very much. I think the key thing here for this to work is to
"You need to repeat the above for each user / lock icon on the page you want to unrestrict."

I tried before without following this sentence and it failed.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

confluence-administration