JEditor Template Edit does not work

Question

Hi There,

When trying to use the edit template feature in JEditor I get a new window with a spinning icon which does not allow me to proceed it just continues to spin, I have tried a different browser and updating the editor but still nothing.

Please Help.

Kirill Bobrovskikh · Answer

We have managed to reproduce and fix this issue. The fix will be available in the next version (1.5.48+).

Kirill Bobrovskikh · Answer

Hi Iain,

We cannot reproduce this issue in out testing environment. Could you please do the following: 
1. Open any JIRA issue in Google Chrome 
2. Start Chrome developers tools (CTRL-SHIFT-J of F12) 
3. Switch to the console tab 
4. Paste and execute the following command: JEDITOR.getTemplates("jeditor_templates") 
5. Expand the response and find the faulty template under Object > Templates (one that cannot be edited) 
6. Copy the HTML of the faulty template (triple-click on the code to select all the line)

Kirill Bobrovskikh · Answer

Hi Iain,

Please try updating to 1.5.46. We have made important changes to templates management in this version.