How can reset resolution value is "unresolved" when resolved state to Open state?

Question

Hi,

I have follwed the steps, ( i have used my own workflow )

1. Create issue - It is in open

2. Change open to resolve and set resolution is "Fixed"

3. Reopen the issue, the resolution value is not changed it present in "Fixed"

I need to reset Resolution value is "Unresolved" when the state is changed from Resolved to open.

Please provide steps for achieving my goal.

Zul NS [Atlassian] · Accepted Answer

Check your workflow post-function on the trasnsition to Reopen status. You would need to include the "Resolution of the issue will be cleared". See Advanced workflow configuration for more info on post-functions.