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Hi Mike, what steps are you taking to help your products self diagnose and report issues?

Nik Dammermann

As an Atlassian user at a large organisation, who frequently finds myself accessing our Australia based central JIRA / confluence server from regional offices, I find the performance is frequently poor. My guess is that a competent technical administrator using the right hardware could dramatically improve performance, so why not highlight this to end users within the products showing in a simple link on the page (similar to the warning that index needs to be updated) that the performance of the product could be improved by following these <link> steps. The end user who continually sees poor performance could then use this information to lobby administrators to make the necessary improvements. Currently end users suffer in silence and many might simply give up on trying to use the product, assuming this is an Atlassian software fault not a solvable internal configuration issue.

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Nic Brough -Adaptavist-

Did you mean to ask this on Ask the CEO about IT service - Webinar with Atlassian co-CEO Mike Cannon-Brookes ?

Nik Dammermann

I simply typed a question into the 'Ask Question' field. Atlassian need to ensure it is correctly categorised, surely? The link looks like a sensible place for this question, but who am I to say this is the right place?

Nic Brough -Adaptavist-

This is a forum for end users, not a place for direct questions to individuals really. Atlassian don't triage or reorganise the questions in any way, and most of the responses are made by non-Atlassians.

So, addressing Mike here is not going to get you much traction. Asking general questions will usually get you something, hopefully helpful, but it's unlikely that any one specific individual will respond.

The question I've pointed you to was a specific question from Atlassian - have you got anything you'd like to ask Mike? That thread IS being actively watched for good questions to put to Mike. But your questions are not related to it, so they probably won't be picked up.

Nik Dammermann

What I am saying is that the mechanism for asking questions to Mike, using the link provided, is wrong and needs to change. It is strange to have to explain this point as clearly if I asked a question via this route then others will as it is not self explanatory. Either instructions need to be provided to ensure this mistake does not happen, or someone monitors this general forum and redirect questions appropriately. I'm all for not having censorship, but if you'd sent me a request to move my question to the right place, by simply clicking a link, then I would have agreed and clicked. What you are asking is for your customers to manually redo something due to your poor process. This is not a good look for Atlassian.