How to implement a form for the first time login users in Jira?

Question

Hi,

I have got a request to implement a form, which will capture customized profile data, for new Jira users. As soon as a user is invited or shared a link in Jira and the user logs in, the form should pop-up.

Once the user submits the data, it will go through an approval cycle. Project Lead has to approve the data so that the new user can access issues.

Please suggest if there is a way to do so.

Thanks in advance.

Regards,

Abhrajit

Renjith Pillai · Answer

Yeah, it will. If the user request is not getting approved (and he is not getting responses for his requests), that might be another thing to look at :) .

Once the approval is done, do you think any user will create it again? Even if it gets created, the approval step should detect duplicates and remove it.

I am thinking, that is something which can happen rarely rather than a usual practice.

Nic Brough -Adaptavist- · Answer

I know quite a few sites who automate user stuff like this.  The issue collector makes it easy to create the requests outside Jira, but the places I'm thinking of set up "user" projects to track users in some detail.

The basic idea is that "user = issue".  So you have one issue per user, and you can track them through the cycle of new-starter/active/left with a workflow, attach things to the issue, comment for training notes, dates of joining/leaving, track system access add/removes and so-on.

Of course, none of that feeds back into the user profile, as Jira doesn't see the issues as users, it's just data.  But, you can start to do clever things with it after you've implemented it.  The obvious trick is a post function or listener which updates user's profiles in Jira, but I've seen listeners that poke the information into Crowd and LDAP too, plus ones that add and delete users in other systems that are using other user access lists.

Abhrajit Sarkar · Answer

Hello Nic,

You are right. Thanks for pointing out some crucial points.

Apparently issue collector might be a suggestion, but I think the requirement is somehow different. Anyway I appreciate both of your help.