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Workflow problems

Neil Taylor

Hi -

I have a ticket that was created and is in the "New" stage, but the options to move it through the workflow are not showing up. This has only happened with about 5 tickets in the last 24 hours. If I create a test ticket, the workflow options show up just fine. If I take the ticket that doesn't show the options and Clone it, the Cloned copy shows the options to move through the workflow.

Really strange. Any ideas?

Accepted answers

Jobin Kuruvilla [Adaptavist]

You must have some workflow conditions which is blocking you from progressing it.

An example would be a condition like "Only Assignee can execute this transition"

All comments

Jobin Kuruvilla [Adaptavist]

You must have some workflow conditions which is blocking you from progressing it.

An example would be a condition like "Only Assignee can execute this transition"

Jobin Kuruvilla [Adaptavist]

Can you try the integrity checker and see if there are any workflow steps/states that needs to be fixed?

https://confluence.atlassian.com/display/JIRA/Using+the+Database+Integrity+Checker

Neil Taylor

The conditions used are:

Only users in project role Administrators can execute this transition.

— OR

Only users in group jira-administrators can execute this transition.

— OR

Only users in group Technical Director can execute this transition.

I'm a jira-administrator. I don't see the workflow options. I do see the workflow options if I clone the ticket.

Neil Taylor

Trying to run the integrity checker, but it keeps erroring out. It's really odd though that the direct clone of the ticket works correctly.

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