As in, when an issue has been created, but it has not been worked on for sometime, is there a way to send automatic email alerts to the assignee and the reporter in 30 minute intervals or 1 hour intervals depending on the criticality of the issue?
The usual way to do that is a variation on https://confluence.atlassian.com/display/JIRA/Jelly+Escalation
I am trying to do something very similar, but the link from Nic appears to be broken. Did you find a solution?
Jelly went away in JIRA 6.4, that's why the link is broken.
Standard replacements are to give the Script Runner add-on a go, as it has an almost drop-in replacement. Or Atlassian's Automation addon.
Thank you!
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