getting different status results for same ticket

Question

getting different status results for same ticket.

when we query the ticket with filters i am seeing the status as verification needed.

but when i open the same ticket directly the status is verified could you plesae help on thischecking ticket directly status is different.PNG attaching the screen shot.

please check the status in both the screen shots which shows different for same ticket

Nic Brough -Adaptavist- · Answer

Ah, no, you have probably not "permanently fixed it" - you don't know what the *cause* of the broken index was.  Because you don't know the cause, you haven't changed anything to fix it, so you could easily end up with more broken issues.

You may not see it again, it may have been a one-off cause.  But you don't know that.

Lingesh BN · Answer

Hi All,

Thanks for your suggestions.

For temporary we moved the tickets to different project and added to the same project it worked.

Permanently we fixed this issue by doing full reindexing.

regards

lingesh

Nic Brough -Adaptavist- · Answer

I would have typed something saying the same myself, but I'd emphasise the point that there may be a more serious underlying problem.

Indices that don't match the database strongly suggest a structural problem.  The usual suspects are server interruptions (accidental reboot, power loss, forced kill of JIRA), bad code in plugins, bad code plumbed into scripts, or the favourite - someone has written to the database outside JIRA (Hint - don't.  Don't ever do that)