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JIRA email notifications have a subject but no body

Michael Holland2

Recently, I've been noticing that certain notification emails sent by JIRA have a subject, but the body of the email is completely blank. Only certain emails have this issue: Opening and closing a case is problematic, but commenting or re-assigning is not. Basically, if the prefix of the email is not [JIRA], we have a problem. Could this be an issue with a listener, or could a script have failed somewhere?

I am using JIRA 4.1.1

Accepted answers

Michael Holland2

A rather unusual solution: While I was researching the problem, we had a massive server failure and a great loss of data. We recovered our JIRA server using a backup created before the issue started. The issue is now resolved.