I would like to set up a group of users(internal company folks) that must be notified via email any time a service desk ticket is created by end customers.
Can some one please guide me on how to do this. Thanks !
Hey Vivek,
Please take a look on this guide from our documentation.
-- Arthur Gonçalves
You can create a filter with suscription.
regards.
It looks like you're new here. Sign in or register to get started.
