Backup JIRA without access to site

Question

Hi, we're in the process in upgrading JIRA to its newest version (currently we're on 6.0.1) + migrating to a newer server. However, since our JIRA seems to be bugged out, we cannot access its site properly. I do have full root access on the server JIRA is currently running on. How do I do a full backup (I already saved dir) of JIRA (its issues, its projects etc.) without any access to the "website" ? Neither via : nor via Apache proxy. ~Pascal

Nic Brough -Adaptavist- · Answer

Ok, it's able to create a backup at least, so yes, you can use that to move to a new server (any data added after the date/time on that file will be lost)

See https://confluence.atlassian.com/display/JIRA/Migrating+JIRA+to+Another+Server

P_8zt5yq · Answer

I guess JIRA has done a backup of its own in <jira-home>/exports. How do I know if its a full backup? Its filename is "2015-Jul-17--1059.zip". 
Last lines of catalina btw:

INFO: Server startup in 997019 ms
2015-07-17 11:00:36,562 QuartzScheduler_Worker-1 INFO ServiceRunner    Sicherungsdienst [jira.bc.dataimport.DefaultExportService] Data export completed in 59405ms. Wrote 60349 entities to export in memory.
2015-07-17 11:00:36,614 QuartzScheduler_Worker-1 INFO ServiceRunner    Sicherungsdienst [jira.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup
2015-07-17 11:00:49,703 QuartzScheduler_Worker-1 INFO ServiceRunner    Sicherungsdienst [jira.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup

P_8zt5yq · Answer

We do use a Mysql database.
I dont have the knowledge to find out whats causing the non usage of our JIRA. I can tail my way around catalina.out all I want, I dont see anything usefull.