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Created v/s resolved plugin

uday ramakrishna

Hi, i have a created v/s resolved plugin that displays total tickets in a month. What happens is that it only displays the tickets that are open now. It does not show any of the ones' that have been closed. Any inputs? This is a Jira 4.2 version. Below is an image.

Accepted answers

Renjith Pillai

Does the workflow associated with your issue type having a post condition to set the Resolution field to one of the Resolved values? Open one of the issues and check what is the value shown for "Resolution". If it is showing UNRESOLVED, it means you need to fix up the workflow.

All comments

Dan Flint

Hi,

I believe that if an issue is resolved and then closed then it will be included. If an issues is closed without being resolved in its work flow it would not show.

I do not believe there is a created vs closed gadget - although somone may be better placed to advise on this.

Hope this helps...

Dan

John Chin

Hi uday,

may I ask your close ticket is change from resolved -> close or open -> close?

Regards John

uday ramakrishna

We generally click on resolve issue and click on Fixed and the click on close issue. Could this be the reason why this will not be getting picked?

Dan Flint

What is the field "Resolution" set to for these closed issues?

uday ramakrishna

Not sure i understand John and apologise. In the workflow states, it says Closed = Resolved. is that what you are referring to?

Renjith Pillai

uday ramakrishna

Hi Renjith,

I opened an issue and it apprently says "Resolved (View Workflow)" and i'd assumed it was the right status for it to show up. Unfortunately not. Wonder if i should reintstall or upgrade to 5.1.

uday ramakrishna

Sorry to be such a pain. Attached is a pic of what i see in the workflow. It is in a status called Closed. Thanks again for your help

Renjith Pillai

Uday, again, it is not Status, it is the Resolution that you need to check. Check the picture in the link and see point '7'.

What does that field show in your issue?

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