Switching to External user management

Question

I am trying to configure my OnDemand Confluence set-up to use external user management (from my OnDemand Jira set-up), but I can't for the life of me get it to allow me to change it. My only lead is that I need to somehow log out of my main admin account and log in as the 'sysadmin' user, however I haven't got a clue what the password is for this user, nor can I get the password reset to work for said user.

I'm not sure if this is a malfunction, or simply limited documentation. Could you please advise me how I can achieve a unified user base, and if my pursuit of the External User Management function is correct.

Thank you.

Nick Gill · Accepted Answer

I spoke to Atlassian support. It seems my question is likely not helpful, with there being no clear answer.

I was hoping to use a single user base for both Jira and Confluence, and while this is not exactly supported, I would need to use External User Management and LDAP to facilitate something closer to this.

Atlassian have informed me that this is in the works, and may become a feature in the near future on OnDemand. For now, the existing built-in user base will suffice.