JIRA failed to authenticate with the LDAP server using the credentials in the osuser.xml file

Question

I am upgrading jira 4.2.1 to jira 5.1.4. Jira 4.2.1 is connecting to ldap and authenticating against ldap server without issue. When using the same osuser.xml file for jira 5.1.4 I receive the following error:

JIRA failed to authenticate with the LDAP server using the credentials in the osuser.xml file. LDAP error: 
 org.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece]

Any ideas on how to resolve this?

Paul

paul grant · Answer

I tried that but to no avail. The credentials work for another jira instance. I think it may be that the LDAP server only allows a certain amount of connections using those credentials and other instances must be added to the list of LDAP users.

Jason Hensler1 · Answer

This is a longshot but, are you using uppercase characters in your username?

paul grant · Answer

Yes I found out this:

80090308: LdapErr: DSID-0C09030B, comment: AcceptSecurityContext error, data 52e, v893 
HEX: 0x52e - invalid credentials 
 DEC: 1326 - ERROR_LOGON_FAILURE (Logon failure: unknown user name or bad password.) 
NOTE: Returns when username is valid but password/credential is invalid. Will prevent most other errors from being displayed as noted.

But these credentials work find from jira 4.2.1, just not from jira 5.1.4.