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how can I re-open a closed ticket in Jira 4.4.1 ?

Fabrice Bovy

I need to re-open a closed ticket.

The last step of the workflow is "Close" and I don't have output transition from that last step...

I tried to add a new transition to be able to re-open a closed ticket however, as my workflow is active, even if a create a draft, I m not able to add output transition...

Can someone help ?

Accepted answers

Joe Pitt

If it won't let you add the transition to a draft you need to make a copy, modify the copy and then replace the old workflow with the new one. Don't forget to clear the resolution field when reopening it or it will still show resolved.

All comments

Joe Pitt

Fabrice Bovy

Thanks. I did it however I don't know how to replace the old one by the new copied one ?

John Bayne

(Sorry I had to delete a previous comment I made on this)

Joe Pitt

It is done in the project definition.

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