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How to restart sla counter?

Francesc_Arbó

Hello,

I'm using JIRA Service Desk 2.0 and I need to restart the counter of one SLA when transitioning to the same status. I'm trying it but I don't know how to do it.

In addition, is it possible to configure one SLA as an incremental counter without a goal?

Accepted answers

Daniel Bajrak

Hi Francesc,

in plugin Service Pack for JIRA Service Desk there are some SLA operation and there is postfunction reset SLA.

I hope I've help you.

All comments

Daniel Bajrak

Hi Francesc,

in plugin Service Pack for JIRA Service Desk there are some SLA operation and there is postfunction reset SLA.

I hope I've help you.

William Wynn_vsfkz2

Is there any way to do this with Jira Cloud? I've been unable to find any way to do this.

Jesse Slocum

@William Wynn

Please visit this link and vote and follow for this feature.

https://jira.atlassian.com/browse/JSDCLOUD-194

Regards

jordroth

Clone the request and remove the original....

Jesse Slocum

While that would work, it would be much easier if the Atlassian Dev's programed a Reset feature button next to the counter that the Admin of the project could manage.