How to create simple templates for iterative Jira issues

Wolfram Kube

Hi all,

every day we have a lot of iterative issues, eg paper jam on a printer or blocked session in citrix. We are looking for a possibility to create simple templates for such issues, where most general informations are pre-recorded, so that we can choose the respective template from a list and only have to fill in additional user information or specifications. How can we do this?

Create issue - JIRA 2017-01-16 20-58-22.png

Edit Field Layout Item - JIRA 2017-01-16 20-56-44.png

Dieter

Create issue types like 'Paper jam' or 'Blocked session Citrix', and so on
Create one field configuration for each issue type in a project specific field configuration scheme.

For each issue type you can initialize the field description (or summary) in the Create issue screen with code like the one below. You just have to put this code in the Description of the system field description/summary

<script language="JavaScript">

AJS.$(document).ready(function() {
if ( document.getElementById("description").value == "" )
document.getElementById("description").value = "Line1\n\Line2\n...";

}
</script>

}

That way you easily prefill the Create screen.


You can even use Wiki-Synatax if you have enabled the Wiki-Renderer in the field configuration.