NullPointerException when accessing JQL

Question

Whenever I am trying to access "/issues/?jql="  I am getting 500 error and below is exception

Cause

Referer URL: http://localhost:8889/plugins/servlet/upm

com.atlassian.cache.CacheException: java.lang.NullPointerException

com.atlassian.cache.CacheException: java.lang.NullPointerException
	at com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:270)
	at com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.getFieldConfigScheme(CachedFieldConfigSchemePersister.java:100)
	at com.atlassian.jira.issue.fields.config.manager.FieldConfigSchemeManagerImpl.getValue(FieldConfigSchemeManagerImpl.java:72)
	at com.atlassian.jira.issue.fields.config.manager.FieldConfigSchemeManagerImpl.getValue(FieldConfigSchemeManagerImpl.java:63)
	at com.atlassian.jira.issue.fields.config.manager.FieldConfigSchemeManagerImpl.getRelevantConfigScheme(FieldConfigSchemeManagerImpl.java:323)
	at com.atlassian.jira.issue.fields.config.manager.FieldConfigSchemeManagerImpl.getRelevantConfig(FieldConfigSchemeManagerImpl.java:293)
	at com.atlassian.jira.issue.fields.CustomFieldImpl.getRelevantConfig(CustomFieldImpl.java:670)
	at com.atlassian.jira.issue.fields.CustomFieldImpl.getReleventConfig(CustomFieldImpl.java:362)
	at com.atlassian.jira.issue.fields.CustomFieldImpl.isInScope(CustomFieldImpl.java:390)

.............

I don't find any exception when I navigate to FieldConfigurationSchemes in Administration but the above exception is thrown whenever I navigate to IssueNavigator by using this url  http://host:port/issues/?jql=

But I can browse any single issue independently.  How do I fix this?

Thanks

Krishnan

Almut Hack · Answer

In my case the following article helped:

https://confluence.atlassian.com/jirakb/searching-issues-with-specific-custom-field-option-hit-into-nullpointerexception-283642368.html

Sajan Kumar Devarakonda · Answer

Hi @krishnan2

I'm experiencing the same issue. Did you find any solution?

Herberts Markūn · Answer

Had a similar issue, where I was unable to search by any select lists.

There's probably something wrong in the database, for me it was select list options having value of "null" or "disabled" column being "null". So you'd have to look for nulls that shouldn't be there.

select * FROM customfieldoption where customvalue is null OR disabled is null;

Might be something completely different.

Also, after you cleaned up the nulls, make sure you clear the cache:

Back up, and then delete jira_home/caches/indexes/ folder. You might even want to try that first, might get lucky and find out that only the cache was messed up.