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start-up error for Jira

Brian Bagent

SEVERE: Unable to create directory for deployment: /opt/atlassian/jira/conf/Catalina/localhost

Thought it might have to do with no DB being established yet, but I see the comments in the server.xml file that DB is set up the first time you log in to jira.

Installed jira 6.1 on CentOS server. The installer didn't indicate any errors. No errors indicated when I run "service jira start" but I just cannot connect to the instance via browser. I've tried both the express setup and the custom setup.

Looks like a permissions issue, but I installed as root, changed owner to jira, set the appropriate execute permissions...

Accepted answers

RicardoA_8cz081

Hi Brian

It looks you haven't give permissions to the jira user that is starting JIRA to the JIRA folders. This documentation might help: https://confluence.atlassian.com/display/JIRAKB/JIRA+Generates+a+FileNotFoundException+due+to+Permission+denied

Hope it helps,

Ricardo Carracedo.

All comments

Brian Bagent

The error message is coming from the catalina.out file.

RicardoA_8cz081

Hi Brian

Hope it helps,

Ricardo Carracedo.

Brian Bagent

The error message is coming from the catalina.out file.

Brian Bagent

It was an internal firewall issue. SMH

I had to change iptables, and set my.conf to localhost.

Brian Bagent

It was an internal firewall issue. SMH

I had to change iptables, and set my.conf to localhost.

Brian Bagent

that was it

Michael Brinson

Hey Brian - curious what you mean by "set my.conf to localhost"

I'm guessing you meant my.cnf? Even then, what config variable do you set to localhost within my.cnf? The bind-address? (bind-address = 127.0.0.1 is what I currently have there)

I'm having the same issue you describe.

ian32

Hi Brian, Michael...

Any more info on this issue I am having the same trouble

Michael Brinson

Sorry Ian, I'm still stuck with this problem too. Any time I need to reboot, I have to manually clear out the /opt/atlassian/jira/work/ directory, and then manually re-create the Catalina/localhost folder. PITB

S Stack1

There's a known bug in the 6.1 Linux installer causing the "SEVERE: Unable to create directory for deployment: /opt/atlassian/jira/conf/Catalina/localhost" message in catalina.out.

If you've run the installer as "root", /opt/atlassian/jira/conf is owned by root:root with 755 permissions.

Solution:

Run this command as root: chown -R jira:root /opt/atlassian/jira/conf/
Restart JIRA

This allows the "jira" user to populate the Catalina tree. No more SEVERE errors are logged.

Atlassian acknowledged this is a problem with 6.1 installer which should be fixed in 6.2 (which I have not yet tested).

Ahmad Awadallah

I'm on JIRA 6.2.7 and ran into the same exact issue. Need to do what 'S Stack' specified and that fixed it.

Ahmad Awadallah

We are using Jira 6.2.7 and ran into the same exact issue. Thanks for the solution.

Mike Diehn

Same problem still with JIRA 6.3.9

Mathiyalagan

Hi,

JIRA logs started but nginx logs not started? Also unable access the JIRA in browser getting blank screen...

Does anyone have idea to resolve this issue?

Ahmad Awadallah

I just installed a fresh new JIRA 7.1.1 on Linux and ran (again) into the same exact problem.

Mark Chandler

Also happens with 7.1.9 on Linux

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