OTRS To Jira using api

Walter Paledzki Viana

I wonder if it is possible to perform an integration of OTRS with JIRA using API features because I use the ondemand version of Jira and I need to create an integration of the two tools, where a ticket is termed as bug should open a ticket in Jira.

There is this possibility?

Pedro Cora

Hi Walter,

You have to check if the available REST Functions of the JIRA API are suitable. For more details, check https://docs.atlassian.com/jira/REST/latest/

Basically, you need to have some webhook on your OTRS to fire up a create issue rest call.