Update Custom Field (nFeed type)

Question

We have 2 fields, customer name and customer id, which are from other source.  If customer logs into our system and create ticket, we will not display their customer name and id, instead, populate the 2 fields by using data from the session within the post functions of Create Draft.  I have searched dozen "solutions", but none of  them works.  Any help is really appreciated!

Nic Brough -Adaptavist- · Answer

I don't know what webappscf even is.

ISONE · Answer

I used Script Runner in post function.  Found the following example, but I can't find where to import WebAppsCf

def customerFieldName = "customfield_11000"
  
  
  CustomFieldManager customFieldManager = componentManager.getCustomFieldManager()
  CustomField customField = customFieldManager.getCustomFieldObject(customerFieldName);
  
  Options options = WebAppsCf.getOptions(null, customField.getRelevantConfig(issue), null);
   
  Option newOption = options.getOptionById(customer);
   
  ModifiedValue mVal = new ModifiedValue(issue.getCustomFieldValue(customField), newOption );
   
  customField.updateValue(null, issue, mVal, new DefaultIssueChangeHolder());

Nic Brough -Adaptavist- · Answer

Ok, you'll need some code to do that.  I'd do it with the behaviours stuff in the Script runner for JIRA, and a script on the post-function that sets a value when the field is left empty by customers.