We would like to send an notification to the reporting manager of an user, based on a transition. How to obtain this in Jira?
How are you storing it in Jira?
As of now, we are collecting these during transition and storing in a custom field. We would like to know any better option to store and send notification on transition.
Actually, that's probably the easiest way to do it. If you are collecting and storing the manager in a user custom field, you simply add the field to the notification scheme and they'll start getting the mail (you can send to people like reporter, assignee, group, etc - look for "custom field" on that list)
In our organization we have three type of managers for each user. Is there a way to store all these details per user, instead of collecting them during transition, as in few workflows we want to assign to one type of manager automatically based on user selected.
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