customer portal in Jira service desk

Ankita Sharma

How request types can be added in customer portal in Jira service desk?

I checked it at "https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+types".

But its not clear so I was not able to find the options in jira service desk.

Kindly help.

Paula Silveira

Hi Ankita,

To add a new request type, please do the following:

• Access JIRA
• Click on Service Desk
• Click on Settings
• Click on Request types (left menu)
• There you'll see the existing request types, and a line with blank fields where you can enter a new request type then click on Add

Thanks and regards,
Paula Silveira