I am setting up the last pieces of JIRA and from one moment to another, emails sent by me, don't end up in JIRA anymore as a new issue. What has maybe happened?
Hi,
You should identify one specific issue where it didn't worked and trace it step by step.
1. Was message sent.
2. Was it recieved by destination email address. (Possible problems: antispam, network issues, full mailbox, email system misconfiguration)
3. Did Jira read email? (Possible problems: Wrong mail folder, Somebody else (like Jira test environment) already read it, no listener configured)
4. Did Jira accepted mail (Possible problems : No account in Jira with sender email address, or Multiple accounts with same email address in Jira and at least one of those accounts don't have permission to create new issue, Validator of create issue transition blocked creation.)
BR,
Andris.
Check the configuration of the incoming "email handler", and read the logs to see them processing.
It might be that your emails have a subject that contains an issue key (in which case they're being imported as comments) or your mail handler is configured with some quirk you don't understand. If Jira is reading the email and failing to import it, there will be things in the logs.
You'll need to do some debugging.
I bet on - Jira test environment read it first.
1. Yes it has been sent
2. Yes it is in the mailbox
3. No. But it works with others who sent email..... :-( (so it's more weird than a problem now, because I can create issues in JIRA ;-))
So I guess you are right, but I don't know what you mean by it.
If other people can send mail and it works, then it's something to do with the account(s) associated with your email address
Do you have multiple accounts with the same email address? Does the account have create and/or comment rights on the project/issue you're trying to create/comment in? Best of all, can you read the log file? That should tell you it's reading emails and if it's failing there, why...
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