Structure: Why my synchroniser is missing a few issues (a manual resync is required) ?

Question

Hi There,

I have a few projects making use of structure manually built. All of them use synchronisers as follow:

* filter: project=myproject and issuetype=myissuetype
* Sub-tasks

I have observed twice in the last few days that a few issues (captured since quite a while) were missing in the structure. Just doing a full resynch made them pop up at top level (as expected). This is quite annoying and we have to trust our structures are fully in sync with Jira.

Why the incremental sync can become out of sync ?

Is it possible to schedule a regular full resync (daily) ? or launch a resynch through REST API ?

Thanks

gbodacs · Answer

We still have the same problem here, can you confirm that this is a known issue?

Eugene Sokhransky _ALM Works_ · Answer

Hi Melanie,

Thanks a lot! We are already on it! There were some performance issues with synchronizers in version 3, which we already fixed, but it looks like there might be something else, so we'll definitely investigate.

Thanks,

Eugene

Melaine Facon · Answer

Thanks Eugene for your answer. I have confirmed this behaviour once more on my side and have handed over the case to our sys admins. You should hear about this case from them going forward.

Even if generators are preferred and most of the time can be an acceptable workaround, I still see use cases where synchronizers would be useful.

Regards,

Melaine