Project import error : error parsing the backup XML

Question

Hi,

I am trying to do a project import in Jira 5.1.2. The project import tool is throwing the following error

Problem parsing the backup XML. No 'Key' field for issue 63928

Could you please provide information/steps to resolve this issue?

Thanks,

Atul

Atul Panchavate · Answer

Thank you for the information Dave. I`ll compare the add-ons on both the systems.  I am trying to move only one project from one production to another. Will get in touch if I need any help.  Thanks again!

Dave Theodore [Coyote Creek Consulting] · Answer

My guess would be that you are missing an add-on in the destination system that existed in the original source system.  Check the list of add-ons that are installed on the system that created the data dump.  There is probably some add-on there that provides a custom field type (possibly Jira Misc Custom Fields.)  You'll need to have that add-on on the destination system as well, since it was used on the source.  I hope that helps.

The documentation can make Project Imports seem very simple, but they are normally fairly messy, especially when you're trying to merge unique Jira instances together.  We do a lot of this type of thing, so feel free to reach out of you need some help from an Atlassian Expert.