Eclipse Connector keep asking me to login about 20-30 times a day

Martin Eriksson3

Hi,

working with JIRA 5.2.1 and the latest version of the Eclipse connector 3.0.6, eclipse version 3.7,3.8 and 4.2. Jira is configured to use LDAP for user credentials.

for some members of the team this is a bigger problem then others but quite a few of us are suffering. We use the connector to work on issues and log time directly from eclipse. The connector is setup correctly to connect to jira and the connection validates and works perfectly but several times a day (anything from 10-30 times) it will popup a connector dialog asking for my password again, even though I have it checked in the config to save my password, in the dialog that popsup the check box is unchecked, as if it failed connecting using the credential and is asking me to check my information..

normally all you have to do is just click "ok" again on the dialog and it goes away and everything works as normal again but its hugely annoying to have a dialog pop up stealing focus many many times a day..

any idea what this could be? or a way to debug it? what is the current timeout? and how many times does it retry before it gives up?

none of the times that the dialog popup does JIRA report any problem or anything and everything is working fine in the browser at that time, and the connector works fine for other developers..

jjaroczynski

Hi Martin,

I believe your JIRA version is not 5.2.1. Can you give me the correct version number?

After log in to JIRA, Connector keeps session cookie and works somehow like a browser. JIRA is responsible for session timeout. Don't you face similar issue when accessing JIRA through browser? Is it your local JIRA?

I would like to narrow the issue to make it more easy to investigate. Are you able to give me some more details like:

• Have you upgraded your JIRA recently?
• Do you access JIRA through the browser before you are logged out from the session used by Connector? Maybe creating new JIRA session in the browser makes the Connector session invalid.
• Can you check the following: open your repository dialog, provide credentials, check 'store password', validate settings, close dialog, open dialog again and confirm that all data is there? I want to confirm that Connector stores all login data successfully.
• Anything else which could be related?

Your LDAP integration may be also the culprit but let's start with the above questions first.

Cheers,
Jacek