You cannot access JIRA at present. An error occurred performing JIRA upgrade

Tony Montana

Exception thrown during upgrade: Indexing completed with 1 errors
com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors
	at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:239)
	at com.atlassian.jira.issue.index.DefaultIndexManager$6.await(DefaultIndexManager.java:893)
	at com.atlassian.jira.issue.index.DefaultIndexManager.obtain(DefaultIndexManager.java:924)
	at com.atlassian.jira.issue.index.DefaultIndexManager.await(DefaultIndexManager.java:889)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:602)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:569)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:550)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:420)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndex(DefaultIndexManager.java:506)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)
	at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:83)
	at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
	at com.sun.proxy.$Proxy15.reIndex(Unknown Source)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build64001.fixBrokenIssues(UpgradeTask_Build64001.java:179)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build64001.doUpgrade(UpgradeTask_Build64001.java:79)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:814)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:681)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:540)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:475)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:410)
	at com.atlassian.jira.upgrade.UpgradeLauncher.checkIfUpgradeNeeded(UpgradeLauncher.java:107)
	at com.atlassian.jira.upgrade.UpgradeLauncher.start(UpgradeLauncher.java:55)
	at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:49)
	at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:140)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:345)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:215)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:124)
	at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:33)
	at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:86)
	at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34)
	at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:81)
	at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:72)
	at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4992)
	at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5490)
	at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
	at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1575)
	at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1565)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

 

Help. please!

Jonas Andersson

Agree with Nic, but i would increase logging on (DEBUG) com.atlassian.jira.index in log4j, shut it down gracefully and restart it to see if you might be able to narrow down what is failing. Might just be a single line in the database that is corrupt or contains some weird character. Deleting the line in the database (All depending on what you find, if you find something), might resolve the issue without the need for a rollback.