Notifications for Issue Updates erroneously say Issue was Created

Kyle Mitofsky

I'll regularly get notification emails that an issue has been created, even though it has merely been updated. For example, this morning I got the following email:

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However, the only change I actually made to the issue was to update the status to "UA Ready":

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In case it's relevant, the name of this transition is not even created:

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How can this be fixed?

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Jeremy Gaudet

If it's a transition, what notification you will get will typically depend on what event the transition emits in its post actions within the workflow, and what email template is associated with that event.  Assuming this is a notification due to a standard event, and not something custom, like a notification based on a Script Listener fired event.  In that case, you'd need to have separate listeners/events for create/update so you can select the appropriate template in the event definition.  And a notification sent entirely from a script, well... in that case, anything goes.