jira 7 doesn't notify users of updates to an issue they are browsing

Question

Before upgrading to JIRA 7.1.10, we would be notified if another user made changes to an issue we had open in our browser.  For example, if I was creating a comment in an issue, and another user added a comment in that same issue, I would see a notification in my browser to tell me of the new comment.

Since we upgraded to JIRA 7, this no longer happens.

How can I restore this useful behaviour?

Jobin Kuruvilla [Adaptavist] · Answer

Oh sorry, I misunderstood. Are you talking about the notifications while you are online in JIRA? Or something like the Confluence workbox? I wonder if you have an add-on that does this.

jbrownc · Answer

Thanks for suggesting the notification helper.

But email notifications aren't the problem:  as I said in my original post, in JIRA 6 if I was creating a comment in an issue, and another user added a comment in that same issue, I would see a notification in my browser to tell me of the new comment.

In JIRA 7, this doesn't happen.  I get emails, but I don't get a message in my browser window.

Jobin Kuruvilla [Adaptavist] · Answer

Something might have changed. Can you use the "Notification Helper" to figure out why you are not getting the emails? Check it for an event like "Issue Commented".

https://confluence.atlassian.com/adminjiraserver072/jira-admin-helper-828788195.html#JIRAAdminHelper-NotificationHelper