2 mails from JIRA for a Comment

Question

This anoys me a lot.

Every time a customer has commented a JIRA Issue (actually also on support.atlassian.com) I get 2 mails:

XXXX updated SUPPORT-1000

XXXX commented on SUPPORT-1000

The Notification scheme says:

Issue Created* All Watchers
* Current Assignee
* Project Role (Developers)
* Reporter

Issue Updated* All Watchers
* Current Assignee
* Reporter

Issue Assigned* All Watchers
* Current Assignee
* Reporter

Issue Resolved* All Watchers
* Current Assignee
* Reporter

Issue Closed Issue Commented* All Watchers
* Current Assignee
* Reporter

Issue Comment Edited* All Watchers
* Current Assignee
* Reporter

Issue Reopened* All Watchers
* Current Assignee
* Reporter

Issue Deleted* All Watchers
* Current Assignee
* Reporter

Issue Moved* All Watchers
* Current Assignee
* Reporter

But why is a comment also a update (well there is no Issue Edited, I suppose thats why).

I guess I cant remove the Issue updated, as an actual Edit notification to the issue will be missed then.

But its stupid to recieve 2 mails....

Kyle Schuetz · Answer

I only skimmed the post, my apologies. I just had one of our developers make this change because he wasn't receiving the desired amount of notifications. If I think of any further solution to your problem I will post in here.

B_ Normann P_ Nielsen · Answer

@Kyle - is set, note my post:

I get 2 mails:

XXXX updated SUPPORT-1000

XXXX commented on SUPPORT-1000

XXXX is the name of the person commeting the post.

Kyle Schuetz · Answer

I think that there is a way to not receive two emails every time a change is made.

* Log into your personal profile from the drop down menu next to your user name in the upper right hand corner of the system dashboard.
* Once you are your personal profile, there is a option 'My Changes' under the 'Preferences' section, click the pencil in the right hand corner of the preferences section to edit your personal preferences.
* Select the option 'Do Not Notify Me' from the 'My Changes' drop down menu in the 'Preferences' screen.

Hopefully this is helpful.