Email invite not being sent to a team member

Question

Hi,

We are running into an issue where a particular team member in the company will not get an invite sent when adding them to a group in a bitbucket workspace.

We have tested adding two other team members and they receive their email invites.

This team member has an Atlassian account and is able to login and get multi-factor emails from Atlassian and other notifications but nothing when it comes to this particular invite workflow.

We have checked their spam, searching their email and confirmed no rules blocking the invite email in our systems.

Is there anyway to check if mail sending to this team memeber is being restrict from bitbucket?

Arkadiusz Wroblewski · Answer

Then there is probably a suppression list. Contacting support is the way to address that.

Hassan Gabru · Answer

Hi Arek,

We tried canceling and sending again. Still does not send an invite. Will try contacting support directly.

Arkadiusz Wroblewski · Answer

Hello @Hassan Gabru

Check if Product Invitations are enabled in the affected user's email preferences.

Try canceling the pending Bitbucket invitation and sending it again. This may also clear email suppression.

If it still fails, contact Atlassian Support to check whether the address is being suppressed.

Bitbucket troubleshooting guide

Cheers,

Arek 🤠🧙‍♂️