EMERGENCY: Jira DC expiring tomorrow, Payment sent, Ticket no response

Question

Hello Community,

I need urgent help to escalate an emergency billing ticket. Our Jira Data Center license expires TOMORROW (Friday, Oct 30th) at 15:00 CET.

We already sent the bank transfer on Monday morning and opened an AR / Billing ticket with the payment confirmation (PDF) attached. Our Ticket ID is: CA-4307364.

Unfortunately, we haven't received a response yet and our production system is at immediate risk of going into read-only mode for all users.

Could any Atlassian Team member here please look up our ticket and help us escalate this to get a temporary 30-day extension key?

Thank you!

Arkadiusz Wroblewski · Answer

Hello @Barbara Hofreuter

one possible workaround is a 30-day Jira Data Center trial license.

You can check its availability at

https://my.atlassian.com

under Licenses → New trial license.

Atlassian documents this option here:

https://support.atlassian.com/jira/kb/what-happens-when-your-jira-server-or-data-center-license-expires/

Could you please confirm that it's suitable for your production instance before applying it?

I'd also recommend escalating your existing ticket, CA-4307364, through your Atlassian account manager.

Cheers,

Arek🤠🧙‍♂️

Barbara Hofreuter · Answer

Hi Florian,

i now, but we got no answer to our tickets from atlassian.

Florian Bonniec · Answer

Hi @Barbara Hofreuter

This is the Atlassian Public Community, I can recommend to raise a request to Atlassian directly through their support.

https://support.atlassian.com/contact

As you already did it there is not much more that can be done on the community side.

Regards